Terms & Conditions
Please read these terms before placing an order with AL-NOOR.
All sales are final. There are no refunds unless the product arrives defective or broken. If your piece is damaged on arrival, contact us within 48 hours with clear photos and we will repair, replace, or refund the affected item.
1. Placing an order
Orders are placed by contacting us directly via WhatsApp or email — there is no online checkout on this website. Your order is only confirmed once we reply and issue an invoice. Please double-check the design, finish and product code before confirming.
2. Payment & invoicing
We do not accept online payments through this site. After you order, we send an invoice and payment is arranged directly with you. Production and delivery begin once payment is received and cleared.
3. Products & assembly
Our pieces are supplied as self-assembly kits containing all the parts needed to display them, along with mounting materials and instructions. As each piece is finished and packed by hand, slight variations in tone, size and finish are normal and are not considered defects.
- Colours may appear slightly different on screen versus in person.
- Careful handling during assembly and mounting is the customer's responsibility.
- Clocks require batteries (not always included) as noted per product.
4. Refunds, returns & damages
As stated above, there are no refunds unless the product is defective or broken. To claim for a defective or broken item:
- Contact us within 48 hours of receiving your order.
- Send clear photos of the damage and the packaging.
- We will arrange a repair, replacement or refund for the affected piece.
We do not accept returns for change of mind, incorrect measurements, or damage caused during assembly or after installation.
5. Delivery & areas we serve
We currently take orders within South Africa only. Delivery is by third-party courier, and the courier fee is quoted separately based on your area — it is added to your invoice and confirmed with you before payment. Local collection or drop-off may be arranged where possible.
Delivery timeframes are estimates and may vary. While we pack every order with great care, delays that occur in transit are outside our direct control. Any transit damage is covered under our defective/broken policy above.
6. Custom orders
We welcome custom sizes, colours and calligraphy requests. Custom pieces are made to order and are non-refundable except where defective or broken. Details and pricing are confirmed in writing before production begins.
7. Contact
Questions about these terms or your order? Reach us any time — we're happy to help.